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| Monday, 7-May-2007 19:37 |
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Miserable Airline System (MAS)
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KUL-FRA-Copenhagen
We were supposed to depart frm KLIA @ 1150 pm on the 5th of May, but our flight was delayed for 13 hours!!! I was supposed to be in Copenhagen on the 7th of May 9.00 am.. I had this thot of changing it other desitinations (Zurich or Stockholm because they have flight to Zurich later that night and Stockholm is early morning on Sunday), but the MAS delay team assured me that they have arranged my flight to Copenhagen from Frankfurt at 9.40 pm Sunday, our delayed flight to Frankfurt ETA was 7.40..supposedly. They transferred us to Pan Pac and we got Exec Suite..but that was nothing compared to the hassles we had gone thru during the last 2 days.I took my family along this time. So, yeah..with the 2 kids..and the worse ever experience.
Eventhough I had a good seat but I had "pathetic experience" with MAS steward that I would not want to reveal..I just cannot find a horrible word to describe..We arrived in Frankfurt @ 7.53 pm and we were told that MAS ground staff will assist us for our transfer journey. There's about 6 families including us waiting for the children's stroller when we got out of the aircraft, and it took about 20 mins of waiting, so we were left behind the crowd, remember they have 400 passengers.
And then we have to find our own way to the baggage claim, and then we have to go to the check in counter..from the arrival gate, waiting for the stroller, to the baggage claim and to the immigration, we have to walk quite a distant and it definetly was more than 45 minutes..Now, that was like 8.50 when we board the train to Terminal B, remember guys, we have to rely on what the Germans tell us where to go as MAS ground staff were nowhere to be seen. As soon as we get to the ticket counter to get my husband's ticket, (we didn't buy hubby n children ticket, but booked and supposed to pay at the airport, there's a benefit to this and I can share wif you later) there were some misunderstanding (language and attitude problem actually), and Lufthansa cannot issue the ticket eventhough all names (me,hubby n kids) were in the system..and you know what, we missed the flight! When airport ground staff arrived, the gates were already closed!! I tried to get other carrier, but believe it or not, the last flight going to Copenhagen was 9.40 pm that night, the flight that we missed. And how on earth do you consider your airport as main airport???*&^%..After all these, baru le org airport therhegeh-hegeh nak dtg, and baru le org MAS call,,they dare tell us that they tried to call us tp x dapat,penipu betul, my HP can trace if you tried to call me..
Anyway, there were 2 malaysian family (yg sama kes tunggu stroller tu) kat ticket counter and have the same problem..Diorang lg le kesian, dgn beg tak dapat, dgn baby nye..dgn ticket tak valid nye..and MAS office only opens at 8 am the next morning and the ground staff was not able to help us...The next day, we tried on standby for first flight to copenhagen at 9.40 am, and waited from 8.30 but luck wasnt at our side..so we depart from Frankfurt at 12.45 pm..and arrived in copenhagen at 2.15 pm, I thot I could make it for today at the DEA, tapi bag x sampai2 ok, sampai kol 3.00pm bila belt tu dah berhenti still not a sign of our bag..and yes people, our bag from Frankfurt tak sampai-sampai.I I dah tanya dekat minah Lufthansa masa check in bag tu, if I couldnt get the stand by, how about my bag, dia kata kalau I dapat 9.40 am tu, baru bag akan masuk, otherwise, it will be on the next flight 12.45 pm, and then masa kat gate tengah standby tanya lagi pon jawapan yg sama. Mula2 ingatkan itu sebabnya bag x sampai, the bag goes earlier than the passenger, but alas..bag entah ke mana..Sangatlah marah mula2 tu, dah la org Lufthansa in Frankfurt letak luggage tag salah, penat org SAS tu check,. Tapi kan kat denmark ni..danish, they are nice people..from the airport, to the hotel, to the DEA..It was calm, and helpful and nice people..as compared to the German.
And from the SAS (scandinavian airlines) tracking system, rerupanya bag kitorg x naik pon, tapi tertinggal..so, kol 7.30 tadi bag sampai ke hotel..
And yeah..Najmi n Najwa dah happy dah..the last 2 days diorang pon cranky cam mak bapak dia..Punya la happy Najmi kanak-kanak di raikan di Scandic Copenhagen ni, I browse to hotels in Copenhagen and carik yang ada playrooms with library..senang ayah nye nak jaga while I was away, so itu le sebabnya duduk Scandic kat Vester Sogade ni. Melompat-lompat bebudak ni dapat balloons, ball and etc..masa check in. And our room were lovely, tak le so modern and sophisticated but..so homely and..wireless free pulak tu..yeah, all scandinavian country, internet free kat hotel..other EU countries ada wireless tapi kena bayo..
In a nutshell;
1) MAS is getting crankier
2) Frankfurt suckss
3) Lufthansa suckss
4) Scandinavian countries are better in terms of EQ (emotional quality), and human services are very good and systematic..
and Copenhagen is lovely..tengok le esok kalo sempat jenjalan..
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